pk350 Privacy Policy

1 Who We Are

pk350 is an internationally licensed online casino and sports betting platform operating at pk350.vip. The platform offers casino games, live dealer tables, slot titles, cricket betting, PSL markets and other gaming services, primarily serving English-speaking players across Pakistan — including in Karachi, Lahore, Islamabad, Rawalpindi and Faisalabad.

For the purposes of this Privacy Policy, pk350 acts as the data controller in respect of all personal data collected through the pk350 platform. References to "pk350", "we", "us" or "our" in this document refer to the operator of the pk350 platform.

If you have any questions about this Privacy Policy or how pk350 handles your personal data, please contact us using the details provided in Section 14 of this document.

2 Data We Collect

pk350 collects personal data in several categories depending on the nature of your interaction with the platform. The categories of data we collect are set out below.

2.1 Identity & Registration Data

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth (used for age verification — players must be 21 or older);
• Gender (optional, collected at registration);
• CNIC number and copies of identity documents submitted for KYC verification;
• Selfie photographs submitted as part of enhanced identity verification.

2.2 Contact Data

• Pakistani mobile number (used as primary account identifier and for OTP delivery);
• Email address (used for account communications and promotional messages where consent is given);
• Residential address and proof of address documents (collected for KYC purposes).

2.3 Financial Data

• JazzCash or EasyPaisa mobile wallet identifiers linked to your account;
• Bank account details (HBL, UBL, Meezan Bank, Allied Bank) where used for transactions;
• SadaPay account details where applicable;
• USDT TRC20 wallet addresses where used for cryptocurrency transactions;
• Transaction history, including deposit amounts, withdrawal requests and processing timestamps.

2.4 Gameplay & Betting Data

• Game session logs including titles played, bet sizes, outcomes and session duration;
• Sports betting history including markets selected, odds accepted and settlement outcomes;
• Bonus usage history and wagering requirement progress;
• Responsible gaming tool activations, including self-exclusion events and deposit limit changes.

2.5 Technical & Device Data

• IP address at the time of account registration, login and transactions;
• Device type, operating system and browser version;
• Unique device identifiers where collected via the pk350 mobile application;
• Geolocation data derived from IP address (country and city level only — precise GPS location is not collected).

2.6 Communications Data

• Records of communications with the pk350 support team via live chat, email or any other channel;
• Feedback and survey responses submitted voluntarily by players.

3 How We Collect Your Data

pk350 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey;
• Automatically — through cookies, server logs and similar tracking technologies as you navigate and interact with the pk350 platform (see Section 7 for full details);
• From third-party identity verification providers — who assist pk350 in verifying the identity and age of account holders as required by our licensing obligations;
• From payment processors — including JazzCash, EasyPaisa and banking partners, who share transaction confirmation data with pk350 to enable deposit and withdrawal processing;
• From fraud prevention services — which may share signals and risk scores associated with devices, IP addresses or payment methods to help pk350 detect and prevent fraudulent activity.

4 Legal Bases for Processing

pk350 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Where pk350 relies on legitimate interests as a legal basis, those interests are the secure and compliant operation of a licensed gaming platform. pk350 has assessed that its legitimate interests do not override your fundamental rights and freedoms in each case where this basis is applied.

5 How We Use Your Data

pk350 uses the personal data it collects for the following specific purposes:

5.1 Account Operation

Your identity, contact and financial data are used to create and maintain your pk350 account, authenticate your logins, process your transactions and deliver the core gaming and betting services you have contracted for. Without this data, pk350 cannot provide you with a functional, secure account.

5.2 KYC and Age Verification

pk350 is required by its licensing authority to verify the identity and age of all players before processing withdrawals and at other compliance checkpoints. Your CNIC data, proof of address and selfie photographs are used exclusively for this purpose. pk350 strictly enforces its minimum age of 21 years and will close any account found to belong to an underage individual.

5.3 Fraud Prevention and Platform Integrity

pk350 uses device data, IP addresses, transaction patterns and gameplay logs to detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering and other conduct that violates our Terms and Conditions. This processing is essential to maintaining a fair and secure environment for all pk350 players.

5.4 Responsible Gaming

pk350 monitors gameplay and transaction data to identify indicators of potential problem gambling behaviour. Where such indicators are detected, pk350 may proactively contact the player to offer responsible gaming tools including deposit limits, reality checks and self-exclusion options. This processing is carried out in the interest of player welfare and is a condition of our licensing obligations.

5.5 Customer Support

Communications data collected through live chat and email interactions is retained to enable pk350's support team to resolve queries effectively, maintain a record of disputes, and improve the quality of customer service over time.

5.6 Marketing Communications

Where you have given explicit consent at registration or subsequently, pk350 may use your contact details to send you promotional communications about bonuses, new games, PSL betting markets and other pk350 offers. You may withdraw your consent to marketing communications at any time by contacting the pk350 support team or using the unsubscribe mechanism in any marketing message we send.

5.7 Platform Analytics and Improvement

Aggregated and anonymised gameplay, navigation and transaction data is analysed by pk350 to understand how players use the platform, identify technical issues, optimise game performance and develop new features. No individually identifiable data is used in analytics reporting that is shared outside of pk350.

6 Data Sharing & Disclosure

pk350 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

pk350 engages third-party service providers who process data on our behalf under contractual data processing agreements. These include identity verification providers, payment processors (including JazzCash and EasyPaisa integration partners), cloud hosting providers and fraud detection services. All service providers are required to process your data only on pk350's documented instructions and to maintain appropriate security standards.

6.2 Licensing and Regulatory Authorities

pk350 may be required to disclose player data to its licensing authority or other relevant regulatory bodies as a condition of its gaming licence or in response to a lawful regulatory request. Such disclosures are made only to the extent required by the applicable regulatory obligation.

6.3 Law Enforcement

pk350 will disclose personal data to law enforcement authorities where required to do so by a valid court order, subpoena or other lawful legal process. We may also proactively report suspected criminal activity — including money laundering and fraud — where we are legally obliged or permitted to do so.

6.4 Business Transfers

In the event that pk350's business or assets are transferred to a third party through a merger, acquisition or sale, your personal data may be transferred to the acquirer as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

7 Cookies & Tracking Technologies

pk350 uses cookies and similar tracking technologies on the pk350 platform. Cookies are small text files stored on your device that help pk350 recognise returning visitors, maintain login sessions, remember your preferences and analyse how the platform is used.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: These are essential for the pk350 platform to function. They maintain your login session, remember your language and currency preferences, and enable secure transactions. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred game lobby view or responsible gaming settings — to personalise your experience on return visits.
• Analytics Cookies: pk350 uses anonymised analytics cookies to understand aggregate player behaviour on the platform. This data is used solely for platform improvement and is never shared with advertising networks.
• Security Cookies: These assist in detecting and preventing fraudulent activity, including session hijacking and automated bot access.

7.2 Cookie Management

You can control cookie settings through your browser's privacy settings. Please note that disabling strictly necessary cookies will impair your ability to use the pk350 platform, including logging in and making transactions. Disabling analytics cookies will not affect your ability to use the platform but will limit pk350's ability to improve its services based on usage data.

8 Data Retention

pk350 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods which are driven by our licensing and legal obligations:

• Account and identity data: Retained for a minimum of 5 years following account closure, as required by our licensing authority for anti-money laundering compliance;
• Transaction and financial records: Retained for a minimum of 5 years following the transaction date;
• KYC documents: Retained for 5 years following account closure or the completion of the KYC process, whichever is later;
• Customer support communications: Retained for 3 years following the resolution of the relevant query or dispute;
• Gameplay and betting logs: Retained for 3 years for responsible gaming monitoring purposes and dispute resolution;
• Marketing consent records: Retained for the duration of your account and for 2 years following withdrawal of consent or account closure.

Following the expiry of the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 Data Security

pk350 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS 1.2 or higher encryption for all data in transit between your device and pk350's servers;
• AES-256 encryption for sensitive data stored at rest, including CNIC information and payment details;
• Multi-factor authentication requirements for access to internal systems containing player data;
• Role-based access controls limiting pk350 staff access to player data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the pk350 platform infrastructure;
• Incident response procedures to detect, contain and notify affected parties of any personal data breach in a timely manner.

10 Your Data Rights

As a pk350 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the pk350 support team using the details in Section 14. We will respond to all verifiable data rights requests within 30 days.

Please note that certain rights are subject to limitations where pk350 has a legal obligation to retain or process your data — for example, KYC records required by our licensing authority cannot be deleted simply on request. Where a request cannot be fulfilled in full, pk350 will explain the reason in our response.

11 Children & Minors

The pk350 platform is strictly intended for adults aged 21 years and above. pk350 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted at registration and at the point of first withdrawal as part of our KYC process.

If pk350 discovers that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, return any Real Money Funds deposited (subject to verification) and securely delete all personal data associated with that account as soon as our legal retention obligations permit.

12 International Data Transfers

pk350 is an internationally operated platform and your personal data may be stored and processed on servers located outside Pakistan. Where your data is transferred to jurisdictions that do not have data protection laws equivalent to those applicable in your country, pk350 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with all relevant service providers.

Specifically, personal data transferred to third-party service providers — such as identity verification providers and cloud hosting partners — is subject to data processing agreements that require those providers to maintain security and confidentiality standards consistent with the requirements of this Privacy Policy.

13 Changes to This Privacy Policy

pk350 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, pk350 will notify registered players via SMS to their registered Pakistani mobile number and by displaying a prominent notice on the pk350 platform.

The updated Privacy Policy will take effect from the date stated in the revised document. Your continued use of the pk350 platform following that date constitutes your acceptance of the updated Privacy Policy. We recommend that you review this page periodically to stay informed of how pk350 handles your personal data.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pk350 has handled your personal data, please contact the pk350 Data and Privacy team through the following channels:

pk350 takes all privacy concerns seriously. If you are not satisfied with our response to a data rights request or privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.